Hart and Sole Clothing

Hart and Sole Clothing will provide an exchange or issue a full refund minus shipping as store credit for all non-clearance items received within 14 days of when the items were shipped, provided the items are unworn, unwashed, with all original tags attached, and free of defects. All undergarments, swimsuits, and all SKY items are a final sale and non-refundable. Any shipping charges are non-refundable. If you receive a defective product, you must notify us at info@hartandsole.com within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.

Any item at discount is considered a Clearance item.

It is against Canadian Law to accept returns or exchanges on any Headwear and Intimates.

Please mail all items via courier to:

Hart and Sole Online Sales.
843 Granville Street
Vancouver, BC
V6Z-1K7 Canada

U.S. residents please mark the item as a RETURN\EXCHANGE item.

Items are usually shipped the next business day and have a transit time of approximately 2 to 5 days to major metropolitan areas, and 7 days to more rural areas. We do not process orders on the weekend, so orders placed on Friday usually ship out on Monday. Please note that while Canada Post Expedite Service is fast and usually ships next business day, the arrival time is not guaranteed. If you need a guaranteed arrival time, you may purchase Overnight Shipping at an additional charge. Please contact us at info@hartandsole.com for an Overnight Shipping rate. Please note that all orders require a signature upon delivery.

Hart and Sole Clothing offers international shipping by CanadaPost International Express to a number of international countries, shown below. Typical transit time is between 7-21 days, but occasionally items can experience customs delays of several days. In transit tracking will be provided for all International Shipments.

International Countries We Ship To:
Austria Australia Belgium Denmark
Finland France Germany Greece Hong Kong
Ireland Italy Japan Mexico Netherlands
Poland New Zealand Norway Singapore South Korea
Spain Sweden Switzerland Taiwan Turkey United Kingdom

All our prices on our site are listed in Canadian Dollars, and charged in Canadian Dollars.

All orders will not be exchanged or refunded without prior authorization from Hart and Sole. Please contact us at info@hartandsole.com to receive your RA# to be included with the returned item.

We charge shipping by the amount in price of your order. Below is the pricing chart for orders within North America. These rates DO NOT apply to any Canada Goose products.

$8.00 for orders $0.01 to $49.99
$12.00 for orders $50.00 to $99.99
FREE for orders $100.00 to 199.99
FREE for orders $200.00 to 299.99
FREE for orders $300.00 and up.

Below are shipping rates for orders outside of North America. If you need International shipping, please add the International Handling fee to your shopping cart. These rates DO NOT apply to any Canada Goose products.
Shipping to Australia and Asia:

$43.00 for orders $0.01 to $49.99
$52.00 for orders $50.00 to $99.99
$56.00 for orders $100.00 to 199.99
$64.00 for orders $200.00 to 299.99
$78.00 for orders $300.00 and up.
Shipping to Europe and South America:

$35.00 for orders $0.01 to $49.99
$42.00 for orders $50.00 to $99.99
$43.00 for orders $100.00 to 199.99
$49.00 for orders $200.00 to 299.99
$56.00 for orders $300.00 and up.

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